Can I change my delivery address?
Once an order has been placed, you cannot change the address under your account. However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you.
The fastest and best way to try and update an address on your order is by reaching us via firstname.lastname@example.org
Due to the fast turnaround time for our orders, we cannot guarantee that we can update the address on an order already placed.
Do you ship internationally?
We’re super excited to hear that we have some international fans out there! At this stage, we only deliver to Australia but keep an eye out for any future changes.
If you are overseas and would like to place a special request, please do not hesitate to reach out at email@example.com and we will try our absolute best to work with you to try make your request come true.
How do I know if my order has been delivered, I think it might be lost!
How do I know if my order has been delivered?
You will be able to find the delivery status of your order by emailing us as at firstname.lastname@example.org or in the confirmation email we sent when your order was dispatched.
If your order has been delivered to your address but you are unable to find it, please check your surrounding area for the order to see if the driver has put it in a safe place where it's not visible from the street.
You do not need to sign for your deliveries as we do not offer signature upon delivery for item/s shipped from The Wholefoods Refillery.
It says my order has been delivered but I can't find it, help!
Not a problem! Get in touch with us and we will lodge an investigation with the courier for you. This will take approx. 1-2 business days to be completed from the time you contact us. Don’t forget to take a look around your property thoroughly! If you need your items urgently you can reorder them whilst we are waiting for the courier investigation to be completed.
What is your shipping policy?
Do you deliver to PO Boxes, or Parcel Lockers?
Unfortunately not...........write something here
Can you guarantee delivery on a certain date?
Whilst we always aim to deliver by the date shown to you at checkout, we’re unable to 100% guarantee that you will receive the order on the date and time selected. Rest assured, we will keep you updated via email on any changes to your ETA.